What is Pearl “Customer Care”?
A small organized team of competent and compassionate individuals who are dedicated to helping your organization succeed on the Pearl platform.
What is Pearl “Customer Care”?
A small organized team of competent and compassionate individuals who are dedicated to helping your organization succeed on the Pearl platform.
1
Training
Choose up to two complimentary online training sessions for your organization:
- Admin Training: Learn best practices to launch with Pearl
- Group Instructor Training: Learn best practices to teach with Pearl including how to use the Pearl Classroom
- Storefront & Revenue Training: Learn how to set up and use the Storefront to sell your services
- Custom Training Plan: We craft custom training plans for large organizations
Live Chat is available to Admins on the Pearl Dashboard and to Instructors & Students in the Pearl Online Classroom. Live chat hours are:
- Admin Dashboard: Monday to Friday 11:00am - 5:00pm EST
- Pearl Online Classroom: Monday to Thursday 11:00am - 6:15pm EST and Fridays from 11:00am - 5:00pm EST
Live Chat hours may vary from time to time and will not be available when our office is closed
2
Live Chat
3
Email Support
Submit a support ticket by emailing us anytime at help@tutorwithpearl.com or by submitting a ticket through the Dashboard.
We do our best to respond to inquiries within 24 business hours, however, response times may vary due to changes in volume. We always appreciate your patience and kindness.
Visit the Pearl Help Center at https://info.tutorwithpearl.com to find help articles to learn about Pearl's features and how to use them. This is available to all users 24/7.
4
Help Center
1
Training
Choose up to two complimentary online training sessions for your organization:
- Admin Training: Learn best practices to launch with Pearl
- Group Instructor Training: Learn best practices to teach with Pearl including how to use the Pearl Classroom
- Storefront & Revenue Training: Learn how to set up and use the Storefront to sell your services
- Custom Training Plan: We craft custom training plans for large organizations
2
Live Chat
Live Chat is available to Admins on the Pearl Dashboard and to Instructors & Students in the Pearl Online Classroom. Live chat hours are:
- Admin Dashboard: Monday to Friday 11:00am - 5:00pm EST
- Pearl Online Classroom: Monday to Thursday 11:00am - 6:15pm EST and Fridays from 11:00am - 5:00pm EST
Live Chat hours may vary from time to time and will not be available when our office is closed
3
Email Support
Submit a support ticket by emailing us anytime at help@tutorwithpearl.com or by submitting a ticket through the Dashboard.
We do our best to respond to inquiries within 24 business hours, however, response times may vary due to changes in volume. We always appreciate your patience and kindness.
4
Help Center
Visit the Pearl Help Center at https://info.tutorwithpearl.com to find help articles to learn about Pearl's features and how to use them. This is available to all users 24/7.
Trilogy Mentors, LLC
1717 E Cary Street
Richmond, VA 23223
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